***SHIPPING CHARGES***
Due to the phenomenal success of our Mail Order Service, we are now able to REDUCE the costs of sending fish! Charges start at only £12.95* (Tuesday to Friday Only) for up to 15Kg Remember too, all our standard orders are despatched to arrive before 12.30 the following day to avoid the chance of chilling your fishes.

Packing

Prior to dispatch, your order will be packed in at least two appropriately sized polythene bags with the correct amount of water. The bags will be fully inflated with pure oxygen and secured with rubber bands. Certain aggressive fish such as piranhas may also be packed inside a bite proof container. Your bags will be packed in polystyrene fish boxes and taped for security. Excess space will be filled with inflated bags and insulation material to stop movement during travel and prevent heat loss. During cool periods, we will add a heat pack to stop the temperature falling too low.

All mail ordered tropical fish from Wildwoods will be supplied with a Water Parameter Sheet. This sheet will provide you with details about the water that the fish has been kept in prior to dispatch to aid you with the acclimatisation process when you receive your order.

Large, aggressive or spiny fishes will always be packed individually. Although our delivery is a next day service, all fish are packed to survive a 48 hour journey as a failsafe.

We will attempt to pack all orders in the same box but large shipments or quantities of larger fish may require packing in more than one box. All charges are on a per box basis.

Wildwoods do not charge extra for packing, polystyrene boxes or heatpacks.



Shipping

All livestock from Wildwoods is shipped by APC Overnight. Unless requested, your order will arrive before 12.30 on the day after it is shipped PLEASE NOTE SOME SCOTTISH POSTCODES MAY NOT ARRIVE UNTIL 4PM THE FOLLOWING DAY . It is possible, at additional cost, to request a ‘before 9 am’ delivery. Please tell us when placing your order if you wish to take this option. All orders need to be placed before 12 noon for guaranteed next day delivery.

The standard Wildwoods Mail Order Tropical Fish service is only available to addresses in Mainland Britain excluding Islands and the Scottish Highlands.

You must be available to accept your fish and to sign for delivery.

Wildwoods Livestock Guarantee only applies to fish that are delivered at the first attempt.

All costs must be paid in full before fish are despatched. Each box is charged for separately.

The cost for sending one box of fish up to 15Kg in weight is £12.95 * (Tuesday to Friday Only)

* applies to livestock value over £35 otherwise a £6.00 surcharge.

Wildwoods reserves the right to postpone shipping due to bad weather conditions if there is the possibility of it affecting your fishes safe arrival. Customers will be contacted as soon as is possible to re-arrange delivery.

Upon Arrival

Your order should reach you in perfect condition although certain species may appear quiet or pale – this is perfectly normal. Do not worry if your fishes appear unwell or torpid, this is often a fish’s natural reaction to the stresses of shipment. As long as you acclimatise your new stock correctly, you shouldn’t have any problems.

Float the bags (still sealed) containing your new arrivals on the surface of your aquarium with the lights off for a period of 20 – 30 minutes to allow the water temperature to stabilise.

When the water temperature has equalised, open the bags and roll the tops back so they are still floating before adding a cup or two of aquarium water. Continue mixing water every few minutes for a further ten minutes, before releasing your new fish by netting them from the bags. You may find it easier to carefully pick them out by hand if they are large or spiny fish. Remove the bags of shipping water for disposal.

It is important that all new fishes are properly covered after arrival as they will often jump and gasp air from the surface as they settle into their new environment.

Do not be surprised if your new fishes hide away for the first day or two; this is perfectly normal. Don’t worry if they aren’t interested in food straight away either. If you have any queries about your order, please contact Wildwoods for advice.

Promotional vouchers

Promotional vouchers may be offered from at certain times which can be entered at the checkout stage of your order.

The 10% TFF clubcard discount only applies to instore purchases upon receipt of a valid card at the time of transaction. This discount is not available on online purchases.

If you are currently experiencing problems with placing your order or if you have any questions concerning the TFF order process, please feel free to telephone us on 01580 754401 or alternatively send an email to info@tropicalfishfinder.co.uk.

If you have any questions concerning the fish that you would like to order please contact the shop you are using directly.

Please don’t forget that by placing your order through the TFF system you have the opportunity to rate the shop you have bought from - shop ratings can be given via your Account page.