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- About TF2YD
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- Refunds & returns
- Shipping & Delivery
- Terms & Conditions
- Acclimatising fish
- Nitrogen Cycle
- Buying Fish
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WILDWOODS TROPICAL FISH MAIL ORDER:
Due to staff holidays, we are unable to dispatch fish on Thursdays 5th, 12th & 19th September - Sorry.
Our fish carrier APC now ONLY ship fishes on Tuesdays, Wednesdays and Thursdays for NEXT DAY delivery (with Bank Holiday exceptions). There are no weekend deliveries. Charges are £18.95 per box for orders over £30 and £21.95 per box for small orders.
BEFORE YOU ORDER : We can only send fish (on a next day service) to Mainland UK destinations.No Islands , no Highlands. Please check with us if you are unsure.
Tropical Fish 2 Your Door
Welcome to the Wildwoods online TFF shop. The latest fish stock we have for online ordering is listed below. Click on a stock item for full details and to buy your fish now. Remember we have thousands of other fish not yet listed so if you are looking for something in particular, please contact us direct. Order BEFORE 12.30 to ARRIVE BEFORE 12.30 the following day. (Excl.Scotland which is 4.00pm) There are no deliveries on Saturday, Sunday, Monday or Tuesday. There are no Wednesday deliveries following a Bank Holiday.
Before you place an order with Wildwoods, please consider the following:
Many of our fishes are rare or may have very specific requirements, please do not order fish unless you are certain that you are able to look after them correctly and house them appropriately when they are adult. Please do not order too many fishes at once and ensure that your aquarium is fully matured before adding new arrivals. Please ensure that the fishes that you purchase are compatible with each other or with your existing livestock as we are unable to exchange them after purchase. Wildwoods award winning Fish House has been supplying the UK hobbyist for more than thirty years; we care about our fish and will only supply stock that we believe to be in top condition and fit to travel. At this time Wildwoods only ship freshwater tropical and temperate livestock; not marines.
Please ensure that the fishes that you purchase are compatible with each other or with your existing livestock as we are unable to exchange them after purchase. If you have any queries about the suitability of specific fishes for your aquarium, please contact us. Please contact us before you place orders to ascertain the correct water parameters and feeding requirements for fishes that you are not familiar with. Wildwoods award winning Fish House has been supplying the UK hobbyist for more than thirty years; we care about our fish and will only supply stock that we believe to be in top condition and fit to travel. Wildwoods will attempt to correctly identify all species of fish supplied but cannot be held responsible for incorrect identification.If in doubt of a certain identification please contact us, before you order, and we can send you a photo of the fish in question. Fish sizes given are approximate although we will attempt to be as accurate as possible. Fishes are measured from nose to the tip of the tail. Where requested we will attempt to correctly sex fishes but cannot guarantee this. At this time Wildwoods only ship freshwater tropical livestock; not marines.
With any type of livestock delivery the animals in transit will always go through a certain amount of stress , although we aim to minimise this as much as possible with our expert packing procedures , we cannot be held responsible for any after sales health issues. All fish are quarantined and ready for dispatch to make sure they arrive in a fit and healthy condition at your end. The 24 hour live arrival guarantee is in place to ensure the successful transit of your fish and for peace of mind.
Whilst every effort will be made to ship healthy fishes in the best possible condition, there are occasions when something goes wrong. For this reason, Wildwoods Mail Order Tropical Fish service carries a 24 hour guarantee.
All claims for dead fish must be made by telephone within 24 hours of signing for the delivery.
Any guarantee claims must be supported by a digital photograph of the casualty and we may also ask you to post back the dead fish, please do not dispose of them until we ask you to. Dead fish can be kept in a small sealed plastic bag in a freezer.
No guarantee will be offered on any fishes that are not signed for at the first attempted delivery.
Any fish loss that qualifies for our guarantee will be replaced or refunded at our discretion.
Guarantees extend only to the value of the livestock and do not include the cost of shipping.
Certain species are considered delicate and will only be shipped at the ‘buyers risk’ and with no guarantee. Buyers will be made aware of a fish’s guarantee status prior to purchase.
As we run this web shop from a busy fish house business the availability of fish changes at a rapid rate. Although we make every effort to manually update our stock list to reflect these changes, there may be times when items are out of stock.
We will always offer a full refund or substitution in this case according to your requirements. If refunds are requested please note that this may take up to 10 working days to show back on your account. This is done via request to the TFF accounts team as Wildwoods don`t have access to your direct account.
Wildwoods Dry Goods Refunds & Returns
Given the nature of transporting fish by mail order and the need for complex packing procedures, shops will not accept any returns of fish. For this reason it is imperative that you choose the correct fish that you want.
Refunds depend on the nature of your claim. If in the unlikely event that a fish has died in transit to you most shops will refund you for the cost of the fish. However, please beware that they may require evidence that the fish has died in transit which may mean returning the deceased specimen to the shop. It is very important that you are available to take delivery of your fish on the first delivery attempt. Please look at the refund policy of the shop you use which is listed on the right hand side of their on-line shop page.
Charges start at only £18.95* for up to 15Kg. Our courier (APC) only deliver on Wednesday, Thursday and Friday (with Bank Holiday exceptions). As long as you place your order by midday, All standard orders are despatched to arrive before 12.30pm (4pm in Scotland) the following day to avoid the chance of chilling your fish.
Please order your fish within a 10 day delivery period. Stock levels can change rapidly and we do not have the facilities to be able to selectively reserve your order for a longer amount of time.
Prior to dispatch, your order will be packed in at least two appropriately sized polythene bags with the correct amount of water. The bags will be fully inflated with pure oxygen and secured with rubber bands. Certain aggressive fish such as piranhas may also be packed inside a bite proof container. Your bags will be packed in polystyrene fish boxes and taped for security. Excess space will be filled with inflated bags and insulation material to stop movement during travel and prevent heat loss. During cool periods, we will add a heat pack to stop the temperature falling too low.
All mail ordered tropical fish from Wildwoods will be supplied with a Water Parameter Sheet. This sheet will provide you with details about the water that the fish has been kept in prior to dispatch to aid you with the acclimatisation process when you receive your order.
Large, aggressive or spiny fishes will always be packed individually. Although our delivery is a next day service, all fish are packed to survive a 48 hour journey as a failsafe.
We will attempt to pack all orders in the same box but large shipments or quantities of larger fish may require packing in more than one box. Please note we cannot ship coldwater and tropical fishes in the same box so please make separate orders (will incur separate carriage charges) charges are on a per box basis.
Wildwoods do not charge extra for packing, polystyrene boxes or heatpacks.
All livestock from Wildwoods is shipped by APC Overnight. Order by midday and your delivery will arrive before 12.30 on the day after it is shipped. At check out, there is an option to choose any day between Wednesday to Friday. PLEASE NOTE SOME SCOTTISH POSTCODES MAY NOT DELIVER UNTIL 4PM THE FOLLOWING DAY. It is possible, at additional cost, to request a ‘before 9 am’ delivery. Please tell us when placing your order if you wish to take this option. All orders need to be placed before 12 noon for guaranteed next day delivery.
The standard Wildwoods Mail Order Tropical Fish service is only available to addresses in Mainland Britain excluding Islands and the Scottish Highlands.
You must be available to accept your fish and to sign for delivery.
Wildwoods Livestock Guarantee only applies to fish that are delivered at the first attempt.
All costs must be paid in full before fish are despatched. Each box is charged for separately.
The cost for sending one box of fish up to 15Kg in weight starts at £18.95 *
* applies to livestock value over £30 otherwise a £3.00 surcharge.
Wildwoods reserves the right to postpone shipping due to bad weather conditions if there is the possibility of it affecting your fishes safe arrival. Customers will be contacted as soon as is possible to re-arrange delivery.
Your order should reach you in perfect condition although certain species may appear quiet or pale – this is perfectly normal. Do not worry if your fishes appear unwell or torpid, this is often a fish’s natural reaction to the stresses of shipment. As long as you acclimatise your new stock correctly, you shouldn’t have any problems.
Float the bags (still sealed) containing your new arrivals on the surface of your aquarium with the lights off for a period of 20 – 30 minutes to allow the water temperature to stabilise.
When the water temperature has equalised, open the bags and roll the tops back so they are still floating before adding a cup or two of aquarium water. Continue mixing water every few minutes for a further ten minutes, before releasing your new fish by netting them from the bags. You may find it easier to carefully pick them out by hand if they are large or spiny fish. Remove the bags of shipping water for disposal.
It is important that all new fishes are properly covered after arrival as they will often jump and gasp air from the surface as they settle into their new environment.
Do not be surprised if your new fishes hide away for the first day or two; this is perfectly normal. Don’t worry if they aren’t interested in food straight away either. If you have any queries about your order, please contact Wildwoods for advice.
Promotional vouchers may be offered from at certain times which can be entered at the checkout stage of your order.
The 10% TFF clubcard discount only applies to instore purchases upon receipt of a valid card at the time of transaction. This discount is not available on online purchases.
|Region||Day||Under £30||Over £30||Time|
|England & Wales||Wednesday||£21.95||£18.95||Before 12:30pm|
|England & Wales||Thursday||£21.95||£18.95||Before 12:30pm|
|England & Wales||Friday||£21.95||£18.95||Before 12:30pm|
If you are currently experiencing problems with placing your order or if you have any questions concerning the TFF order process, please feel free to telephone us on 024 7798 5895 or alternatively send an email to firstname.lastname@example.org.
If you have any questions concerning the fish that you would like to order please contact the shop you are using directly.
Please don’t forget that by placing your order through the TFF system you have the opportunity to rate the shop you have bought from - shop ratings can be given via your Account page.